Privacy Policy

Effective Date: 24 July 2024

Introduction

Welcome to Extec. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.

Information We Collect

1. Personal Information: We may collect personal information such as your name, email address, phone number, and other details when you interact with our website, register for our services, or contact us.

2. Usage Data: We collect information about how you use our website and services, including your IP address, browser type, pages visited, and other similar data.

3. Technical Data: We may collect information related to the software and devices you use to access our services, such as operating system, device type, and unique device identifiers.

4. Cookies and Tracking Technologies: We use cookies and similar tracking technologies to enhance your experience on our website and to gather information about your usage patterns.

How We Use Your Information

1. To Provide Services: We use your personal information to deliver our services, respond to your inquiries, and provide customer support.

2. To Improve Our Services: We may use your information to analyze how our services are used, improve our website, and develop new features.

3. Marketing: With your consent, we may send you promotional materials and updates about our services.

4. Compliance: We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

1. Service Providers: We may share your information with third-party service providers who assist us in operating our website and conducting our business.

2. Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements.

3. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

Your Choices

1. Access and Correction: You have the right to access and correct your personal information. You can do this by contacting us at [contact email].

2. Opt-Out: You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails.

3. Data Deletion: You have the right to request the deletion of your personal information, subject to certain exceptions as required by law.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no internet or email transmission is ever fully secure or error-free.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a child under the age of 18, we will delete such information from our records.

International Data Transfers

Your information, including personal information, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside South Africa and choose to provide information to us, please note that we transfer the data, including personal information, to South Africa and process it there.

Your Rights Under POPIA

As a South African resident, you have the following rights under the Protection of Personal Information Act (POPIA):

  • Right to be Informed: You have the right to be informed about the collection and use of your personal data.
  • Right of Access: You have the right to access your personal data and supplementary information.
  • Right to Rectification: You have the right to have inaccurate personal data rectified or completed if it is incomplete.
  • Right to Erasure: You have the right to have personal data erased under certain conditions.
  • Right to Restrict Processing: You have the right to request the restriction or suppression of your personal data under certain conditions.
  • Right to Data Portability: You have the right to obtain and reuse your personal data for your own purposes across different services.
  • Right to Object: You have the right to object to the processing of your personal data in certain circumstances.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website. It is your responsibility to review this Privacy Policy periodically for any updates or changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us at hello@extecsolutions.co.za.